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Terms and Conditions

Terms of

Version valid as of 01-02-2016.

1. General
1.1 These terms and conditions apply to all offers of rugs shop. The conditions are accessible to everyone and included on the website of rugs shop. On request we send you a written copy.
1.2 By placing an order you acknowledge that you agree to the terms and conditions. rugs shop reserves the right to change its terms and / or conditions after the expiry of the term.
1.3 Unless otherwise agreed, the general or specific terms or conditions of third parties are not recognized by rugs shop.
1.4 rugs shop guarantees that the delivered product meets the contract and meets the specifications listed in the offer.

2. Delivery
2.1 Delivery takes place while supplies last.
2.2 Under the rules of distance selling will rugs shop orders within 30 days. If this is not possible (because the ordered is out of stock or no longer available), or there is other reasons for delay, or an order can not or only partially implemented, then within one month, the consumer receives after placing the order message and in that case he has the right to cancel the order without penalty.
2.3 The supply obligation of carpets shop will, subject to proof, are satisfied once the once offered to the buyer supplied by rugs shop. For home delivery extends the report of the carrier, alleging refusal of acceptance, full proof of the offer to deliver.
2.4 All on the website are indicative. At the time limits may therefore not legally binding.

3. Prices
3.1 Prices will not be increased within the duration of the offer, unless legal action is necessary or if the manufacturer interim price increases.
3.2 All prices on the site are subject to misprints. For the consequences of misprints no liability is accepted.
3.3 All prices on the site are in Euros and include 21% VAT.

4. Viewing period / right of withdrawal
4.1 If there is a consumer purchase, under the Act on Distance (Article 7: 5 BW), the buyer has the right to return (part of) the goods within a period of 14 days without giving a reason. This period begins when the ordered goods are delivered. If the customer after this period has not returned to rugs shop the goods delivered, the purchase is a fact. The customer is obliged, before proceeding to return accordingly within the period of 14 days after delivery of written notice to rugs shop. The customer must prove that the goods are returned on time, for example through a proof of mail delivery. Return of Goods must be in original packaging (including accessories and documentation) and in new condition. If the goods are used in, encumbered or damaged in any way, the right to terminate under this paragraph. With regard to what is stipulated in the preceding sentence, Vloerkledenwebshop BV shall ensure that within 14 days (provided that a convincing proof of return has been issued or when the items have been returned by us), the full purchase price less the transport / return fee of € 35,00 (€ 70,00 outside the Netherlands) will be refunded to the customer. The return of the goods delivered is the sole responsibility and risk of the buyer.
4.2 The right of rescission, as described in the preceding paragraph, covers only the delivered goods.
4.3 The right of withdrawal does not apply to:

  • services where performance, with the consent of the consumer, has begun for the period of fourteen days
  • goods or services whose price is dependent on fluctuations in the financial market, which the supplier has no influence
  • goods made to the consumer's specifications, such as custom, or a clearly personal character
  • for goods or services that can not be returned due to their nature, for example for hygiene or that spoil or age quickly

5. Data
5.1 If you place an order with rugs shop, your data will be included in the customer base of carpets shop. rugs shop adheres to the Data Protection Act and will not provide your information to third parties. See our Privacy Policy.
5.2 rugs shop respects the privacy of the users of the website and ensures confidentiality of your personal information.
5.3 rugs shop sometimes makes use of a mailing list. Each mailing includes instructions to remove yourself from this list.

6. Warranty
6.1 rugs shop guarantees that the meeting delivered products meet the requirements of usability, reliability and durability as intended by the parties to the contract are reasonably, and therefore is responsible for the manufacturer of the product delivered to you.
6.2 The warranty rugs shop corresponds to the manufacturer's warranty period. rugs shop is never responsible for the ultimate suitability of the goods for each individual application by the customer, nor for any advice regarding the use or application of the goods.
6.3 The customer is obliged to check the delivered goods immediately upon receipt. Should the goods delivered wrong, inadequate or incomplete, then the customer (before proceeding to return to rugs shop) to report these defects immediately in writing to rugs shop. Any defects or faulty goods should and can be reported in writing no later than 2 months after delivery to rugs shop. Return of Goods must be in original packaging (including accessories and documentation) and in new condition. Commissioning after detection of failure, damage occurring after detection of failure, encumbrance and / or resale after detection of failure, does the right to claim and return void.
6.4 If the customer complaints are found justified by rugs shop will rugs shop at its option or the goods delivered free replacement or the client a written scheme for the compensation, provided that the liability of carpets shop and therefore the amount of compensation still limited to a maximum of the invoice amount of the relevant goods, or (at the discretion of carpets shop) to the maximum in the case concerned the liability of rugs shop amount covered. Any liability of rugs shop for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect or consequential damages or damages for lost profits.
6.5 rugs shop is not liable for damages caused intentionally or equivalent deliberate recklessness of non-managerial staff.
6.6 This warranty does not apply if: A) and as long as the purchaser against rugs shop is in default; B) the customer has parried the delivered goods themselves and / or processed or repaired / or modified by third parties. C) the delivered goods have been exposed to abnormal conditions or otherwise carelessly handled or treated contrary to the instructions of rugs shop and / or instructions on the packaging; D) were defective in whole or in part the result of regulations that the government has made or will make regarding the nature or quality of the materials used.

7. Offers

7.1 Offers are not binding unless otherwise stated in the offer.
7.2 Upon acceptance of an offer by the buyer retains rugs shop to revoke the right to the offer within 3 working days after receipt of such acceptance or to deviate.
7.3 Verbal agreements rugs shop only after an explicit and written acknowledgment.
7.4 All rugs shop do not automatically apply to repeat orders.
7.5 rugs shop can not be held to its offer if the customer should have understood that the offer or any part thereof, contained an obvious mistake or error.
7.6 Additions, modifications and / or further agreements are effective only if agreed in writing.

8. Agreement
8.1 An agreement between rugs shop and a customer can only exist after an order has been reviewed by rugs shop for feasibility.
8.2 rugs shop reserves the right to reject without giving reasons, orders or contracts or only to accept the condition that the shipment takes place on delivery or prepayment.

9. Images and specifications
9.1 All images; photographs, drawings, etc .; eg data concerning weight, dimensions, colors, graphics, labels, etc. on the website of carpets shop are only approximate, are indicative and may not lead to damages or rescission of the contract. All handgemaakte- and special rugs you should take into account tolerances in color and size. By handwork and different productions you should take into account a tolerance of 3 to 5% in size.

10. Force majeure
10.1 Rugs Webshop is not liable if and when she can not be fulfilled due to force majeure.
10.2 Force majeure means any strange reason, and any circumstance, which ought not to come for her in all fairness. Delay or failure by our suppliers, disruptions in the Internet, disruptions in the electricity failures in e-mail traffic and disturbances or changes in any third party technology, transport problems, strikes, government measures, supply delay, negligence by suppliers and / or manufacturers of carpets shop l as well as from individuals, disease, defects in appliance or shipment tools count explicitly as force majeure.
10.3 rugs shop reserves the right to suspend its obligations in case of force majeure and is also entitled to terminate the contract in whole or in part, or to claim that the content of the agreement is amended so as execution remains possible. In no event shall rugs shop obliged to pay any penalty or damages.
10.4 If rugs shop at the time the force majeure already partially fulfilled its obligations, or can only partially fulfill its obligations is entitled already delivered or to invoice the deliverable part separately and the customer is obliged to pay this invoice as if it were a separate contract. This does not apply if the already delivered or deliverable part has no independent value.

11. Liability
11.1 rugs shop is not liable for damage to vehicles or other objects Own Creation by improper use of the products. Before use, read the instructions on the packaging and / or consult our website.

12. Retention of title
12.1 Ownership of all goods sold and delivered by rugs shop to the customer remains with rugs shop as long as the customer has not paid the claims of rugs shop under the agreement or prior or subsequent similar agreements as long as the buyer to carry out the work or still work in this or similar agreements have not yet met and as long as the buyer's claims rugs shop for failure has not yet met in the fulfillment of such obligations, including claims relating to penalties, interest and costs, all as defined in Article 3: 92 BW.
12.2 The goods delivered by rugs shop which are subject to retention of title may only part of normal business activities and must never be used as payment.
12.3 The customer is not entitled to pledge under the reservation of ownership or otherwise encumber.
12.4 The customer gives unconditional and irrevocable consent to rugs shop or by appointing rugs shop third party, whenever rugs shop her property to exercise, all those sites and locations where its property is then located and doing business there along to take.
12.5 If third parties seize the wish to establish or assert goods delivered under retention of title or rights, the customer is obliged rugs shop as soon as reasonably may be expected to inform.
12.6 The customer is obliged to insure the goods delivered under retention of title and keep them insured against fire, explosion and water damage and theft and the policy of this insurance on first request to disclose on rugs shop.

13. Applicable law / jurisdiction
13.1 All agreements are subject to Dutch law.
13.2 Disputes arising from an agreement between rugs shop and copper, which not can be solved by mutual agreement, the competent court within the Schijndel district knowledge unless rugs shop there prefer the dispute to the competent court of the domicile of the copper subjects, and with the exception of those disputes that fall under the jurisdiction of a magistrate.

14. Complaints
14.1 The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
14.2 Complaints about the implementation of the agreement must be made fully and clearly described within seven days to the entrepreneur, after the consumer has found the defects.
14.3 The entrepreneur complaints within a period of 14 days from the date of receipt. If a complaint is a foreseeable longer processing time, is answered by the operator within the period of 14 days, confirming receipt and indicating when the consumer can expect a more detailed answer.
14.4 If the complaint can not be resolved by mutual agreement creates a dispute that is subject to dispute.
14.5 In case of complaints primarily a consumer needs to turn to the entrepreneur. For complaints that can not be solved by mutual agreement, the consumer should apply to Foundation Webwinkelkeur ( ), it will mediate free. Should there not yet come to a solution, the consumer has the option to Stichting Dispute Online (complaint to be treated), the ruling of this is binding and both entrepreneurs and consumers agree with this binding judgment. The submission of a dispute to the arbitration committee are costs that must be paid by the consumer to the relevant committee. It is also possible to log complaints through the European ODR platform ( ).
14.6 A complaint does not suspend the obligations of the entrepreneur, unless the operator specifies otherwise.
14.7 If a complaint is accepted by the entrepreneur, the entrepreneur at its option or the products will be replaced or repaired free of charge.