Shipping & Returns
Simple & secure
It is simple and safe shopping at vloerkledenwebshop.nl. You choose the carpets and / or samples you want to order and place them in your cart. From our entire collection you can carpet a personal customized order with us. In your shopping cart you can simply change the numbers, remove the carpet / steel and then possibly continue shopping. Because you are using SSL secured web pages are assured of the fact that your data is transmitted safely! There are several ways to pay your rugs and delivered:
Ideal, pay online
If you opt for the convenience of home delivery, you pay in advance via iDEAL allows you to pay online through your bank, if you pay with your credit card for a small allowance of 3%. The carpets are always free home delivery. You can also choose to pay the invoice in advance by bank payment. Once we have the payment within we will proceed to order and delivery.
Under Cash, cash on delivery
You can also choose to pay for your order upon delivery. There will then call you to make an appointment for delivery. You get your carpet always delivered at the specified address and you can pay cash here at our deliverer. Please send an email to [email protected] or call the information number 040-7370520.
The shipment of your order:
The ordered rugs offered by our carrier or by our own vloerkledenwebshop.nl delivery for you. If your carpet is provided through our carrier we will advance by mail or telephone contact you on the day of delivery. For delivery, we are not time appointment through our carrier, you are expected throughout the day to be at home to receive the carpet. When ordering specify the address at which you wish to have delivered the rugs. This can be your home address, but may also, for example your work address.
All rugs are free delivered to your house.
You are not in a position to be at home all day? Then you can make a day and time appointment at cost. You can contact us for the costs associated with this service.
At the rugs is indicative delivery. We do our utmost to deliver the order within that period to you. If we can not deliver on time, you will receive by return letter or telephone message.
You can also choose to pick up your order at our warehouse. You will receive notice when your order is ready. You can pay at the pick-cash only.
Return of products not greater than 100 x 50 x 50 cm
You have the right to cancel your order within 14 days after receipt without giving any reason. You have canceled again after 14 days to send your product back. You will then be credited with the total amount, including shipping. Only the costs for returning home to shop for their own account. These costs amount to approximately 6.95 per pack, check for exact rates from your carrier's website. If you use your right of withdrawal, the product with all accessories and will - if reasonably possible - in its original condition and packaging to the entrepreneur are returned. To exercise this right, please contact us via [email protected]. We will then order amount owed refund within 14 days after registration of your return provided that the product has been received in good order return. Products can not be returned manufactured to customer specifications.
Return of products larger than 100 x 50 x 50 cm
If the selected product does not fit into your home, then you have the right to cancel your order within 14 days after receipt without giving any reason. This can go [email protected]. Naturally, this applies only if the items clean, intact and - if reasonably possible - the original packaging are returned. Once you have indicated the product to send return we ensure that the product is collected from you as soon as possible within 14 days. We will then order amount owed - minus € 35,00 (€ 70,00 outside the Netherlands) transportation costs for return - return within 14 days after registration of your return provided that the product has been received in good order return. Products can not be returned manufactured to customer specifications.
You can also choose to send or return the product itself returns to our showroom in Eindhoven. In that case we will refund the full order amount owed within 14 days after registration of your return provided that the product has been received in good order return. Also in this case products can not be returned made according to the specifications of the customer.
It goes without saying that we as Rugs Webshop BV have delivered something wrong, we will take the shipping cost for both the return and the new delivery at our expense.